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About JobMatch
Resume Posting:
Available 5/7/24:
Location:
Elizabeth, NJ
Seeking:
ACCOUNT MANAGER DISPATCHER
OBJECTIVE EXPERIENCE Active participant in the logistics field in ways that will enable me to contribute my skills and knowledge and provide an opportunity for professional development and career growth. September 2023 - Present - CRAFT Multi Modal – Springfield, NJ (HYBRID) Supervisor of drayage division * Responsible for overseeing 5 employees and assisting with their daily operations and problem solving * High Volume customer interaction; Point of contact for customers, vendors, receivers, shippers, and other point of contacts with respect to building relations. * Handled A/R, A/P * Troubleshooter for all SSL Lines, brokers, importers, exporters . * Monitor all import containers from POD to destination for terminal. * Monitor in-bond moves, customs releases and freight releases for Steamship line * Communicated with customers, railroads, trucking companies, and other logistics team members in scheduling and monitoring the movement of containers. * Implemented service and recovery plans and coordinated Intermodal service as well as domestic service * Responsible for input of delivery orders and setup appointments. Troubleshoot and assist various trucking companies and brokers and SSL and drivers with problems solving. * High Volume customer interaction. * Manage and support Sales team in implementing and facilitating all operational needs * Inside Sales for rates to salesmen and customers. Negotiate rates with carriers, compare rail rates, and implement rates and services. April 2022 - Sept 2023 – QUANTIX – Rincon, Ga and Monks Corner, SC (REMOTE) International Transportation Coordinator Local Dispatcher 10-15 Owner Operators Data Entry, Profit Reconciliation Communicated with customers, railroads, trucking companies, and other logistics team members in scheduling and monitoring the movement of containers. Implemented service and recovery plans and coordinated Intermodal service. Updated operations database when necessary. Communicated with customers in soliciting bookings of cargo and other service issues. Prepared documents regarding verification and modification in routing. Assist supervisors in calculating and gathering information for all vessel reports. Troubleshoot and assist drivers with problems approximately 20 drivers Charleston, Savannah terminals and 3PL brokerage services. September 2019 – April 2023 - Road One Tampa, FL International – Domestic Logistics and Transportation Capacity Manager * High Volume customer interaction; Point of contact for customers, vendors, receivers, shippers, and other point of contacts with respect to building relations . * Handled A/R, A/P, Profit Reconciliation reports monthly * Troubleshooter for all SSL Lines, brokers, importers, exporters . * Monitor all import containers from POD to destination for terminal. * Monitor in-bond moves, customs releases and freight releases for Steamship line * Communicated with customers, railroads, trucking companies, and other logistics team members in scheduling and monitoring the movement of containers. * Implemented service and recovery plans and coordinated Intermodal service as well as domestic service * Responsible for input of delivery orders and setup appointments. Troubleshoot and assist various trucking companies and brokers and SSL and drivers with problems solving. * High Volume customer interaction. * Manage and support Sales team in implementing and facilitating all operational needs * Inside Sales for rates to salesmen and customers. Negotiate rates with carriers, compare rail rates, and implement rates and services. Jan 2018 – Sept 2019 TLG - Transworld Logistics Piscataway, NJ International – Domestic Logistics and Transportation Coordinator • Troubleshooter for all SSL Lines, brokers, importers, exporters. • Monitor in-bond moves, customs releases and freight releases for Steamship line • Communicated with customers, railroads, trucking companies and other logistics team members in scheduling and monitoring the movement of containers. • Implemented service and recovery plans, and coordinated Intermodal service. • Responsible for input of delivery orders and setup appointments. Troubleshoot and assist various trucking companies and brokers and SSL and drivers with problems solving. High Volume customer interaction. Sept 2017 – January 2018 Monsey One, LLC Bayonne, NJ International Transportation Coordinator • Troubleshooter for all SSL Lines, brokers, importers, exporters. • Monitor all import containers from POD to final destination for terminal. • Monitor in-bond moves, customs releases and freight releases for Steamship line • Communicated with customers, railroads, trucking companies and other logistics team members in scheduling and monitoring the movement of containers. • Implemented service and recovery plans, and coordinated Intermodal service. • Responsible for input of delivery orders and setup appointments. Troubleshoot and assist various trucking companies and brokers and SSL and drivers with problems solving. High Volume customer interaction. • Inside Sales for rates to salesmen and customers. Negotiate rates with carriers, compare rail rates, and implement rates March 2015 – June 2017 Integra Logistic Services LLC Lyndhurst, NJ International – Domestic Logistics and Transportation Coordinator • Troubleshooter for all SSL Lines, brokers, importers, exporters. • Monitor all import containers from POD to final destination for terminal. • Monitor in-bond moves, customs releases and freight releases for Steamship line • Communicated with customers, railroads, trucking companies and other logistics team members in scheduling and monitoring the movement of containers. • Implemented service and recovery plans, and coordinated Intermodal service. • Responsible for input of delivery orders and setup appointments. Troubleshoot and assist various trucking companies and brokers and SSL and drivers with problems solving. High Volume customer interaction. • Inside Sales for rates to salesmen and customers. Negotiate rates with carriers, compare rail rates, and implement rates and services. April 2011 – March 2014 Dana Transportation Avenel , NJ Asst Dispatcher • Troubleshooter for all SSL Lines, brokers, importers, exporters. • Monitor all import containers from POD to final destination for terminal. • Monitor in-bond moves, customs releases and freight releases for Steamship line • Communicated with customers, railroads, trucking companies and other logistics team members in scheduling and monitoring the movement of containers. • Implemented service and recovery plans, and coordinated Intermodal service. • Responsible for input of delivery orders and setup appointments, do the actual in the company system and scan in all documents. • Troubleshoot and assist drivers with problems approximately 20 drivers. • Arrange the daily paperwork for drivers under terminal division. • High Volume customer interaction. March 2003 – January 2011 IMS Transport, Shrewsbury, N.J. Customer Service / Dispatcher / 3 PL / Import and Export • Troubleshooter for all SSL Lines, brokers, importers, exporters. • Monitor all import containers from POD to final destination for all railroads in the U.S. and Canada. • Monitor in-bond moves, customs releases and freight releases for Steamship line, All inbound and outbound shipments. • Supervisor responsible for overseeing 10 employees and assisting with their daily operations and problem solving. • Disputes with rates and other issues that arose. • Responsible for dispatching of delivery orders and setup appointments for export loading throughout the U.S. March 1996 - March 2003 JF Hillebrand USA Logistics Coordinator / NVOCC / Import / Export ? Data Entry, Profit Reconciliation, Canadian Gateway Service ? Communicated with customers, railroads, trucking companies and other logistics team members in scheduling and monitoring the movement of containers. Implemented service and recovery plans, and coordinated Intermodal service. Updated operations database when necessary. ? Communicated with customers in soliciting bookings of cargo and other service issues. ? Prepared documents regarding verification and modification in routing. Assist supervisors in calculating and gathering information for all vessel reports. ? Maintained accurate files of bills of lading, hazardous materials declarations, dangerous goods and refrigerated cargo manifest, vessel closing documents and communications. November 1994 – March 2003 Hanovia Colight Assistant to Export Clerk , Assistant to Accounting Mgr ? Prepare daily spreadsheets, Data Entry ? Arranged for Carriers to pick up Orders ? Handled A/R, A/P, Profit Reconciliation reports Monthly ? High volume customer interaction Education March 1988 – March 1991 Sawyer Business School Business Administration Certificate Received September 2003 to September 2007 Devry University New Brunswick, NJ ? Basic Computer Programming / Business Mgmt Interests ? September 2002 – January 2003 – Volunteered Community Food Bank of NJ September 2007 – Present – Volunteer / Chaperone Planet Dance Linden, NJ January 2012 – Present Volunteer at Elijah Promise New Brunswick, NJ September 2002 – Present – Chaperone for Soft Ball Elmora Youth League
Experience:
10+ years
Salary:
over $80,000
DAWN MCCANN
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